User Terms & Conditions

ChargePod provides portable power bank rentals through self service stations located at partner venues. Each session is time based and subject to the pricing displayed at the specific venue before activation.

ChargePod operates under two service models. The model that applies to your session is determined by the partner venue and is displayed at the station before you activate a session:

• Hold on Card Model (Credit Card Preauthorization) as the primary model
• Tokenized Model

The Hold on Card Model is available exclusively for credit cards. Debit cards and other payment types are not supported under this model.

2.1 Preauthorization

The Hold on Card Model uses PayHere as its Internet Payment Gateway (IPG) for placing and managing the preauthorization hold.

• Before your session begins, a preauthorization hold is placed on your credit card for an amount, which varies by venue.
• The preauthorization is not an immediate charge because it reserves funds on your card to secure the rental.
• Your session will only start once the preauthorization is successfully placed.

2.2 Pricing & Session Duration

• Pricing may vary by venue and is clearly displayed before you start a session.
• A session runs for up to 24 hours at the standard hourly pricing. If the battery isn't returned within 24 hours, the total preauthorized amount is forfeited.

2.3 Collection of Balance

At the end of your session, the applicable charge is collected directly from your preauthorized card token and no additional reauthorization or separate charge is required. The amount collected will not exceed the original preauthorization amount, as session charges are capped at the 24 hour mark.

2.4 Release of Unused Preauthorization

Any portion of the preauthorization not collected as a charge is released back to your card automatically. Release timelines are determined by your card issuing bank and may vary; ChargePod / AVARO (PVT) LTD is not responsible for delays in the release of holds by banks.

2.5 Non-Return of the Power Bank

If you are unable to return the power bank due to a technical issue with the station, a fault with the device, or another special circumstance, you must contact ChargePod by email, stating your Order ID and the reason for failure to return. ChargePod reserves the right, at its sole discretion, to determine whether the circumstances qualify for a waiver. Email: contact@chargepod.lk.

3.1 Pricing & Session Duration

• Pricing may vary by venue.
• Hourly rates are clearly displayed before you start a session.
• Billing is charged per hour (not per minute), at the standard pricing of the venue.
• A session is valid for up to 24 hours. The venue's standard hourly pricing continues to apply for each hour the power bank remains unreturned, up to the 24 hour mark.
• Once the 24 hour mark is reached, billing stops automatically. No further payments will be collected beyond 24 hours.

3.2 Non-Return of the Power Bank

All hourly charges accrued up to the 24 hour mark are final and non-refundable.

If you are unable to return the power bank due to a technical issue with the station, a fault with the device, or another special circumstance, you must contact ChargePod by email, stating your Order ID and the reason for failure to return. ChargePod reserves the right, at its sole discretion, to determine whether the circumstances qualify for a waiver or refund of charges.

3.3 Refund Process (Tokenized Model)

To raise a concern about charges or failure to return under this model, email contact@chargepod.lk with your Order ID and a description of the circumstances. Requests are reviewed at ChargePod's discretion, and timelines may vary by bank where a refund is approved.

By renting a ChargePod power bank, under either model, you agree to:

• Handle the device with reasonable care
• Not tamper, disassemble, or damage the device
• Not use the device for unlawful or unsafe purposes
• Return the device to any ChargePod station within the permitted timeframe

Users are responsible for any damage, loss, or theft of the power bank during their rental session.

• AVARO (PVT) LTD does not store or access your full card details.
• Under the Hold on Card Model, payments are securely processed by PayHere, which is used as the Internet Payment Gateway (IPG) to place and manage the preauthorization hold on your credit card.
• Under the Tokenized Model, payments are securely processed and tokenized by WebXPay, and your card details are tokenized for future transactions.
• Card details are stored only in PCI compliant systems, regardless of model.

AVARO (PVT) LTD (ChargePod) will send a receipt or payment confirmation to the contact details provided, by SMS or email as applicable, whenever a payment is collected or otherwise incurred under either model.

ChargePod is provided on an "as provided" basis. AVARO (PVT) LTD shall not be liable for:

• Device incompatibility with specific phones or cables
• Indirect losses resulting from battery depletion
• User negligence or misuse
• Delays caused by payment gateways or banks, including delays in the release of preauthorization holds

ChargePod stations may occasionally be unavailable. We reserve the right to update pricing, modify preauthorization amounts, and adjust session policies for either model. Changes will be reflected before session activation.

These Terms & Conditions are governed by the laws of Sri Lanka.

• ChargePod collects only necessary contact information for billing purposes and customer support services.
• Collected contact information shall not be shared with any third parties.
• This Privacy & Data section may be updated or modified from time to time. Any changes shall become effective upon publication within the web app.

For pricing, preauthorization, or technical issues:

Email: contact@chargepod.lk

Operated by AVARO (PVT) LTD